At Weatherby Healthcare, evaluations from our clients are a useful method for us to grasp what we’re doing properly and what nonetheless wants enchancment. We use the Net Promoter methodology to survey each healthcare professionals who work with us and the services the place they work, which helps us assess each how they’re feeling and get suggestions in their very own phrases.
In 2019, we had been delighted by the superior variety of optimistic feedback. The observations had been typically temporary and right-to-the-point like these:
- “Glorious service”
- “Nice communication and observe up”
- “Suppliers are fine quality”
- “Simple to work with, fast to reply”
- “Outstanding in any respect ranges”
Some had been extra detailed however simply as complimentary, and also you’ll learn examples under.
What physicians, PAs, and NPs need to say
Right here is a number of the extra detailed suggestions healthcare professionals shared.
“Completely completely accomplished, the entire technique of credentialing, and I acquired continuous assist throughout the task itself.”
“My guide was an actual gentleman, all the time trustworthy and straight-forward. He labored for me in arranging that the task not solely was arrange properly, however, boy, did they deal with me, a locums, with respect!”
“My recruiter has been so supportive and insightful on this course of, and I do know she is all the time looking for my pursuits. She is a pleasure to work with and an enormous cause why I signed with Weatherby.”
“Extraordinary workforce! The guide I’m working with is essentially the most reliable, extraordinary individual I ever got here throughout. She is doing an incredible job to search out me the very best work alternatives.”
“In my humble estimation, Weatherby units the usual that’s tried to be duplicated by different firms that don’t have the big workers dedication Weatherby has.”
Bettering the supplier expertise
We additionally heard that we may do higher in some areas, and we’re already working to make it better.
“Some hiccups with paperwork alongside the way in which, however my guide was glorious to work with, on prime of all the things. Would use Weatherby once more due to her.”
“I used to be not proud of one earlier task through no fault of my guide however wished he had rescued me when issues went bitter.”
“The one cause this assessment is just not a 10 is the credentialing course of remains to be cumbersome for a brand new observe or a state license.”
“Reimbursement for bills (e.g., gas, licensing) was slightly gradual, however payroll is spot-on.”
Listed below are a number of the positives shared by our healthcare facility shoppers.
“The standard of the medical doctors working with Weatherby — they’re tremendous medical doctors, skilled, educated, with the very best bedside manners and in addition simple to work with the workers.”
“Weatherby has EXCELLENT response instances. They’re all the time very attentive and deal with any potential points and issues instantly. By far, my favourite agency to work with.”
“The connection with Weatherby is excellent. I really feel like I can all the time rely on Weatherby to search out high quality candidates, and WBY is fast to assist if there are any points.”
“Weatherby has been fantastic to take care of through the years. They supply nice candidates, they usually have been fantastic communicators to get their candidates by way of credentialing.”
“The Weatherby consultant is the very best skilled to work with concerning locum tenens wants — he understands the dynamics and movement of an workplace and our wants, so it’s very simple and headache-free at any time when I want his companies.”
Areas of enchancment
Purchasers have additionally helped us establish areas that would use enchancment.
“We had just a few considerably irritating hiccups with every of the CV surgeon locums we used (one had behavioral points, the opposite didn’t appear to grasp the timecard), however I didn’t hear any complaints about their competency/abilities. In each conditions, the Weatherby consultants had been very responsive and nice problem-solvers.”
“The one factor I don’t like is receiving calls from different specialty areas to see if we now have a necessity. It could be good to have one go-to for a corporation like mine, with a centralized recruitment/staffing perform.”
“All the time have good response. I believe each the consultants and I are busy, so making contact is a problem at instances, however general I’m very glad.”
Share your suggestions
We’re so grateful to all who supplied suggestions, together with these declaring areas in want of consideration on our half as we attempt to realize the best requirements potential.
We wish your suggestions as properly. How has your expertise been working with Weatherby Healthcare? Give us a name at 954.343.3050 or depart a remark under.