At Weatherby Healthcare, critiques from our clients are a useful manner for us to grasp what we’re doing nicely and what nonetheless wants enchancment. We use the Net Promoter methodology to survey each healthcare professionals who work with us and the amenities the place they work, which helps us assess each how they’re feeling and get suggestions in their very own phrases.
In 2019, we have been delighted by the superior variety of constructive feedback. The observations have been typically temporary and right-to-the-point like these:
- “Wonderful service”
- “Nice communication and comply with up”
- “Suppliers are fine quality”
- “Simple to work with, fast to reply”
- “Outstanding in any respect ranges”
Some have been extra detailed however simply as complimentary, and also you’ll learn examples under.
What physicians, PAs, and NPs must say
Right here is a number of the extra detailed suggestions healthcare professionals shared.
“Completely completely completed, the entire means of credentialing, and I received continuous assist in the course of the task itself.”
“My advisor was an actual gentleman, at all times sincere and straight-forward. He labored for me in arranging that the task not solely was arrange nicely, however, boy, did they deal with me, a locums, with respect!”
“My recruiter has been so supportive and insightful on this course of, and I do know she is at all times searching for my pursuits. She is a pleasure to work with and an enormous motive why I signed with Weatherby.”
“Extraordinary workforce! The advisor I’m working with is probably the most reliable, extraordinary individual I ever got here throughout. She is doing an incredible job to seek out me one of the best work alternatives.”
“In my humble estimation, Weatherby units the usual that’s tried to be duplicated by different firms that don’t have the large employees dedication Weatherby has.”
Enhancing the supplier expertise
We additionally heard that we might do higher in some areas, and we’re already working to make it better.
“Some hiccups with paperwork alongside the best way, however my advisor was wonderful to work with, on high of the whole lot. Would use Weatherby once more due to her.”
“I used to be not pleased with one earlier task via no fault of my advisor however wished he had rescued me when issues went bitter.”
“The one motive this overview shouldn’t be a 10 is the credentialing course of remains to be cumbersome for a brand new follow or a state license.”
“Reimbursement for bills (e.g., gas, licensing) was just a little sluggish, however payroll is spot-on.”
Listed here are a number of the positives shared by our healthcare facility purchasers.
“The standard of the medical doctors working with Weatherby — they’re tremendous medical doctors, skilled, educated, with one of the best bedside manners and in addition straightforward to work with the employees.”
“Weatherby has EXCELLENT response instances. They’re at all times very attentive and handle any potential points and considerations instantly. By far, my favourite agency to work with.”
“The connection with Weatherby is excellent. I really feel like I can at all times rely on Weatherby to seek out high quality candidates, and WBY is fast to assist if there are any points.”
“Weatherby has been great to cope with over time. They supply nice candidates, and so they have been great communicators to get their candidates by way of credentialing.”
“The Weatherby consultant is one of the best skilled to work with concerning locum tenens wants — he understands the dynamics and circulation of an workplace and our wants, so it’s very straightforward and headache-free every time I would like his providers.”
Areas of enchancment
Purchasers have additionally helped us determine areas that might use enchancment.
“We had a couple of considerably irritating hiccups with every of the CV surgeon locums we used (one had behavioral points, the opposite didn’t appear to grasp the timecard), however I didn’t hear any complaints about their competency/expertise. In each conditions, the Weatherby consultants have been very responsive and nice problem-solvers.”
“The one factor I don’t like is receiving calls from different specialty areas to see if we now have a necessity. It could be good to have one go-to for a corporation like mine, with a centralized recruitment/staffing perform.”
“All the time have good response. I feel each the consultants and I are busy, so making contact is a problem at instances, however total I’m very glad.”
Share your suggestions
We’re so grateful to all who supplied suggestions, together with these stating areas in want of consideration on our half as we attempt to attain the best requirements doable.
We wish your suggestions as nicely. How has your expertise been working with Weatherby Healthcare? Give us a name at 954.343.3050 or depart a remark under.